Per unit pricing, explained plainly

Seat pricing charges you for the people who use the software. For an operator our size that is a tax on getting help.

The portfolio does not grow when you bring in a part time bookkeeper in January. The work does not grow. The only thing that grows is the invoice, by the price of one seat, for someone who logs in on the 3rd and the 18th. So people share a login, which is the outcome nobody wanted: worse security, no audit trail, and a bill that was supposed to reflect usage reflecting nothing at all.

Units are the honest measure because units are what the software does work about. Forty six units is forty six ledgers, forty six lease records and some number of maintenance requests, whether one person or four is looking at them.

A unit is an occupied or listed rental unit. Occupied means there is a lease. Listed means it is vacant and on the market. A unit that is vacant and not listed is not billed, and that matters more than it sounds. If you take four units offline in November to redo the floors, you stop paying for them in November. You are not paying to hold a row in a database for a unit that is generating nothing.

Plan lines are the other place pricing surprises people, so here is exactly what happens. The rate changes at the next invoice. Nothing is backdated and nothing is prorated against you.

Worked example. You are on Solo, which is $1.90 per unit and runs up to 25 units. At 24 units you pay $45.60 a month, which is 24 times $1.90 and well clear of the $19 monthly minimum. In March you close on a small building and go to 31 units. That crosses the Solo ceiling, and 26 to 200 units is Manager at $1.50.

Your March invoice was already issued, at 24 units on Solo. Your April invoice is 31 units at $1.50, which is $46.50. There is no catch up charge for the days in March when you had 31 units and were paying for 24, and nothing is recalculated backward.

Look at what the plan line actually did. You added seven units and your bill went up by ninety cents, because the rate dropped as you crossed. Those same 31 units at the Solo rate would have been $58.90. The line is not a penalty for growing. It is the point where growing gets cheaper per unit.

Going the other way works the same. Sell back under 26 units and the next invoice is Solo again, at the next invoice and not before.

What we do not charge for: owners, tenants, vendors, setup, migration, or support. Owner logins are not seats. Tenant portals are not seats. The vendor who gets a work order is not a seat. ACH is included, and card payments carry the processor fee, which you can absorb or pass through.

The honest limit. This is built for residential portfolios up to roughly 500 units. Past that, two things start to bite. You will want a real general ledger rather than property accounting with exports, and you will want approval chains that assume more than one person. Multifamily at scale and commercial both need things we have deliberately not built.

Saying that now is cheaper for both of us than finding out in month nine. If you are at 450 units and growing fast, we are the wrong answer, and we would rather tell you before you move a rent roll.