Field notes
Writing on property operations
Practical notes on rent, maintenance, screening and reporting, written for the people who do all four themselves.
What to do when a tenant pays partial rent
A partial payment is a decision, not an accident. Here is how to post it so the decision stays yours.
The maintenance request that should never be a phone call
Intake is where a two hour repair becomes a two day one. Most of the loss happens before a vendor is called.
What a screening score does not tell you
A 712 and a 640 can be the same applicant two years apart. The report has better signals than the number.
Why your owner statements take four hours
The statement is slow because it is being assembled from three places that disagree.
Per unit pricing, explained plainly
Why we bill on units instead of seats, and what happens at the plan lines.